Geminate Consultancy Services
Get in touch with us
Geminate comes with features to smooth your support system with less manpower with the help of Wit AI chatbot. We provide you a fully configurable support channel with enable/disable Wit AI chatbot, type of communication in related channels with help of category of support and even you can assign as many as operators under channel based on their expertise. We are sending complete communication chat history to customers in terms of managing the quality of our support system and gathering valuable feedback from them as well. Additionally it works in a multi company environment as well.
October 2021 | Geminate Consultancy Services
Geminate comes with feature to smooth your support system with less man power with help of scripted chatbot. we provides fully configurable support channel with enable/disable chatbot, private chat, type of communication in related channel with help of category of support and even you can assign as many as operators under channel based on their expertise. we are sending complete communication chat history to customers in terms to manage quality of our support system and gethering valuable feedback from them as well
February 2021 | Geminate Consultancy Services
Geminate comes with a feature of connecting multi chatbots under the same roof and instantly auto activates them based on pre-configured settings based on sequence of chatbots for website live chat.
February 2021 | Geminate Consultancy Services
Geminate comes with a feature to support company wise multiple alias domains for helpdesk teams which will create tickets from incoming emails when the incoming mail server is configured proper company specific. you can set multiple alias domains and their name in 'Helpdesk Team'. you can configure multiple email aliases with multiple domains and every email will fetch in the exact destination database table record as per configuration. no limit of single website domain based email aliases.
January 2021 | Geminate Consultancy Services
Geminate comes with a feature that introduce Kanbanview for website helpdesk. you can configure particular set of helpdesk ticket per page in kanbanview. it will helps to divide tickets in different stages in website. you can search the ticket based upon ID, Priority, Ticket Type, Tags and many more in kanbanview.
December 2020 | Geminate Consultancy Services
Geminate comes with feature to smooth your support system with less man power with help of scripted chatbot. we provides fully configurable support channel with enable/disable chatbot, private chat, type of communication in related channel with help of category of support and even you can assign as many as operators under channel based on their expertise. we are sending complete communication chat history to customers in terms to manage quality of our support system and gethering valuable feedback from them as well
November 2020 | Geminate Consultancy Services
Popular Blogs
Follow us: Geminate Consultancy Services
Participate on our social stream.
