Geminate Consultancy Services

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Website Livechat Leads

Geminate comes with a feature for website visitors / public users to fill out forms for submitting any queries or issues and on submission those information will generate leads in CRM. it will help easily to identify issues or queries for the administrator. on clicking the 'Send' button it will display an user friendly waiting screen with timer and animation. it will redirect the website visitor / public users to live chat after filling out the form with accurate details and auto assign 'Salesperson' and 'Sales Team' from the configuration on generated leads for future followup.
Geminate Consultancy ServicesApril 2021 59

Geminate Live Chat with Scripted Bot with Helpdesk

Geminate comes with feature to smooth your support system with less man power with help of scripted chatbot. we provides fully configurable support channel with enable/disable chatbot, private chat, type of communication in related channel with help of category of support and even you can assign as many as operators under channel based on their expertise. we are sending complete communication chat history to customers in terms to manage quality of our support system and gethering valuable feedback from them as well
Geminate Consultancy ServicesFebruary 2021 110

Multi Chatbot Connector

Geminate comes with a feature of connecting multi chatbots under the same roof and instantly auto activates them based on pre-configured settings based on sequence of chatbots for website live chat.
Geminate Consultancy ServicesFebruary 2021 113

Email Alias with Multiple Domain and Multi Company - Helpdesk

Geminate comes with a feature to support company wise multiple alias domains for helpdesk teams which will create tickets from incoming emails when the incoming mail server is configured proper company specific. you can set multiple alias domains and their name in 'Helpdesk Team'. you can configure multiple email aliases with multiple domains and every email will fetch in the exact destination database table record as per configuration. no limit of single website domain based email aliases.
Geminate Consultancy ServicesJanuary 2021 126

Website Live Chatbot with MCQ

Geminate comes with feature to smooth your support system with less man power with help of scripted chatbot. it supports MCQ (Multiple Choice, Single Answer) type of questions which reduce effort of customer to key in long explanation and allows us to collect accurate information from them. you can configure multiple choice answers in Text OR Image OR Image + Text format which provide excellent appearance for your customer. it is more facilitate the mechanism of survey scheme. We provides fully configurable support channel with enable/disable chatbot, private chat, type of communication in related channel with help of category of support and even you can assign as many as operators under channel based on their expertise. We are sending complete communication chat history to customers in terms to manage quality of our support system and gethering valuable feedback from them as well.
Geminate Consultancy ServicesJanuary 2021 138

Website Helpdesk Kanbanview

Geminate comes with a feature that introduce Kanbanview for website helpdesk. you can configure particular set of helpdesk ticket per page in kanbanview. it will helps to divide tickets in different stages in website. you can search the ticket based upon ID, Priority, Ticket Type, Tags and many more in kanbanview.
Geminate Consultancy ServicesDecember 2020 141

Website Rasa Chatbot

Geminate comes with features to smooth your support system with less manpower with the help of rasa chatbot. We provide you a fully configurable support channel with enable/disable rasa chatbot, type of communication in related channels with help of category of support and even you can assign as many as operators under channel based on their expertise. We are sending complete communication chat history to customers in terms of managing the quality of our support system and gathering valuable feedback from them as well. Additionally it works in a multi company environment as well.
Geminate Consultancy ServicesDecember 2020 196

Google DialogFlow Chatbot

Geminate comes with feature to smooth your support system with less man power with help of scripted chatbot. we provides fully configurable support channel with enable/disable chatbot, private chat, type of communication in related channel with help of category of support and even you can assign as many as operators under channel based on their expertise. we are sending complete communication chat history to customers in terms to manage quality of our support system and gethering valuable feedback from them as well
Geminate Consultancy ServicesNovember 2020 181