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Geminate comes with a feature to support company wise multiple alias domains for helpdesk teams which will create tickets from incoming emails when the incoming mail server is configured proper company specific. you can set multiple alias domains and their name in 'Helpdesk Team'. you can configure multiple email aliases with multiple domains and every email will fetch in the exact destination database table record as per configuration. no limit of single website domain based email aliases.
January 2021 | Geminate Consultancy Services
Geminate comes with a feature that introduce Kanbanview for website helpdesk. you can configure particular set of helpdesk ticket per page in kanbanview. it will helps to divide tickets in different stages in website. you can search the ticket based upon ID, Priority, Ticket Type, Tags and many more in kanbanview.
December 2020 | Geminate Consultancy Services
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