Geminate Consultancy Services
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Website Livechat Leads
Geminate comes with a feature for website visitors / public users to fill out forms for submitting any queries or issues and on submission those information will generate leads in CRM. it will help easily to identify issues or queries for the administrator. on clicking the 'Send' button it will display an user friendly waiting screen with timer and animation. it will redirect the website visitor / public users to live chat after filling out the form with accurate details and auto assign 'Salesperson' and 'Sales Team' from the configuration on generated leads for future followup.
Geminate Consultancy ServicesApril 2021 57
Multi Chatbot Connector
Geminate comes with a feature of connecting multi chatbots under the same roof and instantly auto activates them based on pre-configured settings based on sequence of chatbots for website live chat.
Geminate Consultancy ServicesFebruary 2021 113
Web Text Emoji Widget
Geminate comes with a feature that introduce 'Emoji' widget on char and text field. emojis make the task less daunting and more entertaining for both the reader and the writer. you can use this widget on any character and text field. on 'Char' field you have to use 'emoji_char' widget and on 'Text' field you have to use 'emoji_text' widget. by using unicode representation, you can also fetch emojis.
Geminate Consultancy ServicesJanuary 2021 135
Mass Whatsapp Messaging
Geminate comes with a feature of mass messaging through whatsapp messenger by using 'whatsapp chat api'. we have tried to adapt the latest trend of using whatsapp messenger for commercial and marketing purposes. It allows to configure the 'Whatsapp Mass Messaging Integration' on the company settings so you can use different whatsapp origin (sender) phone number for individual companies in case if you are having multiple companies. We are validating the 'Phone number' on the messaging list contact at the time of contact creation whether that is a valid whatsapp registered number or not. Benefit of this feature is, sales team can easily send mass messages as well as mass attachments on whatsapp for multiple lists of contacts for marketing campaign.
Geminate Consultancy ServicesJanuary 2021 111
Website Live Chatbot with MCQ
Geminate comes with feature to smooth your support system with less man power with help of scripted chatbot. it supports MCQ (Multiple Choice, Single Answer) type of questions which reduce effort of customer to key in long explanation and allows us to collect accurate information from them. you can configure multiple choice answers in Text OR Image OR Image + Text format which provide excellent appearance for your customer. it is more facilitate the mechanism of survey scheme. We provides fully configurable support channel with enable/disable chatbot, private chat, type of communication in related channel with help of category of support and even you can assign as many as operators under channel based on their expertise. We are sending complete communication chat history to customers in terms to manage quality of our support system and gethering valuable feedback from them as well.
Geminate Consultancy ServicesJanuary 2021 137
Chatter Message Visibility
Geminate comes with a feature to show / hide 'Messages', 'Log Notes' and 'Activities' from chatter on formview. you will get a complete separated list of all the messages, log notes and activities from chatter on formview. Benefit of this feature is that you can easily get a separate list of the all the messages, log notes and activities from chatter on formview. Additionally it can load messages, log notes and activities in chatter without refresh formview and reduce formview load time as well.
Geminate Consultancy ServicesDecember 2020 141