A firm, whether large, small, or medium, requires a flawless CRM system to address all customer-related challenges that its sales force faces. Odoo and SugarCRM are two of the most popular CRM platforms on the market. Odoo is open source software, but Sugar CRM employs proprietary coding.
Why is Odoo better than SugarCRM?
Odoo is an open source software that comes in both community and commercial editions. SugarCRM, on the other hand, now only has commercial editions. When it comes to cost, Odoo is a better option than SugarCRM. Odoo also provides easy connection with third-party apps and Odoo apps. Sugar CRM's customization and integration capabilities are limited due to the lack of an open source version. Odoo has an advantage over SugarCRM in terms of sales, subscriptions, real-time chat, invoicing, and other capabilities.
Because marketing is all about lead generation and nurturing, Odoo outperforms SugarCRM with its lead nurturing tools like as events, surveys, and blogs. Examine the various characteristics of CRM solutions on the market before deciding on the best CRM for your company. A full feature and efficiency comparison of Odoo and SugarCRM is provided below to help you decide.
SugarCRM
Sugar CRM, a web-based CRM solution, started out with solely open-source support, hence the Community version was the highlight of Sugar CRM in its early days. However, after the release of Version 7, they ceased upgrading community editions. Sugar CRM is currently available in two different editions: Enterprise and Professional.
Sugar Enterprise is aimed towards customers who prefer an on-premise installation. Sugar Enterprise is appropriate for large organizations because to its flexibility in modification and control over the technology stack. Sugar Professional, on the other hand, is a CRM solution for small businesses that includes upgrade opportunities. For this comparison, we're utilising SugarCRM's Enterprise edition.
Odoo Enterprise
Odoo, an open source business management software, is available in two versions: Odoo Community and Odoo Enterprise. Odoo improves and upgrades both the community and enterprise editions at the same time. Odoo transfers several functionalities from Odoo Enterprise to Odoo Community with each version release.
Odoo Enterprise Edition comes in three different flavours: Odoo Sh, Odoo Online, and Odoo On Premise. Odoo Sh. is a cloud-based platform aimed at consumers. It is tailored to the requirements of small businesses.
