Odoo Vs SugarCRM

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A firm, whether large, small, or medium, requires a flawless CRM system to address all customer-related challenges that its sales force faces. Odoo and SugarCRM are two of the most popular CRM platforms on the market. Odoo is open source software, but Sugar CRM employs proprietary coding.

Why is Odoo better than SugarCRM?

Odoo is an open source software that comes in both community and commercial editions. SugarCRM, on the other hand, now only has commercial editions. When it comes to cost, Odoo is a better option than SugarCRM. Odoo also provides easy connection with third-party apps and Odoo apps. Sugar CRM's customization and integration capabilities are limited due to the lack of an open source version. Odoo has an advantage over SugarCRM in terms of sales, subscriptions, real-time chat, invoicing, and other capabilities.

Because marketing is all about lead generation and nurturing, Odoo outperforms SugarCRM with its lead nurturing tools like as events, surveys, and blogs. Examine the various characteristics of CRM solutions on the market before deciding on the best CRM for your company. A full feature and efficiency comparison of Odoo and SugarCRM is provided below to help you decide.


Sugar CRM, a web-based CRM solution, started out with solely open-source support, hence the Community version was the highlight of Sugar CRM in its early days. However, after the release of Version 7, they ceased upgrading community editions. Sugar CRM is currently available in two different editions: Enterprise and Professional.

Sugar Enterprise is aimed towards customers who prefer an on-premise installation. Sugar Enterprise is appropriate for large organizations because to its flexibility in modification and control over the technology stack. Sugar Professional, on the other hand, is a CRM solution for small businesses that includes upgrade opportunities. For this comparison, we're utilising SugarCRM's Enterprise edition.

Odoo Enterprise

Odoo, an open source business management software, is available in two versions: Odoo Community and Odoo Enterprise. Odoo improves and upgrades both the community and enterprise editions at the same time. Odoo transfers several functionalities from Odoo Enterprise to Odoo Community with each version release.

Odoo Enterprise Edition comes in three different flavours: Odoo Sh, Odoo Online, and Odoo On Premise. Odoo Sh. is a cloud-based platform aimed at consumers. It is tailored to the requirements of small businesses.

CRM features

Sugar CRM
Leads Management
Leads Management check check
Leads Scoring check check
Deduplication check check
Sales Quotations check times
Leads Acquisition
Emails Integration check check
Contact Forms check check
Website Call-To-Action check times
Mass Import check check
Sales Pipeline
Manage opportunities check check
Pipeline Managemen check times
Filter Pipeline by Expected/ Closing Dates times check
Log Calls check check
Pre scripted/Automated Next Actions check times
Relationship management
Companies check check
Contacts check check
Photos in contact check times
Multiple Contacts per Company check check
Multiple Companies per Contact check times


Sugar CRM
Quotations check check
Pricelists check times
Quotation Templates check check
eSignature check times
Online Payment check times
Multiple unit of measure check times
Sales Order
Sales Orders check check
Invoicing check times
Customer Portal check times
Shipping method Integration (Cost+Tracking) check check
Subscription management check times


Sugar CRM
Leads Generation
Mass Mailing check check
Webs to Lead Capture check check
Lead Tracking check times
Leads Nurturing
Events check times
Surveys check times
blogs check times


Sugar CRM
Reports check check
Activity Analysis check check
Pipeline Analysis check check
Sales Analysis check check
Invoice Analysis check times
Sales Forecasts check check
Commissions check check
Recurring Business check times
Report Engine
Dynamic Graphs check check
Dynamic Pivot Table check times
Customizable Dashboard check check

Productivity & usability

Sugar CRM
VOIP Integration check check
Calendar Integration check check
Realtime Chat check times
Ability to Add Fields check check
Email Integration check check
Email Templates check check


Suga r CRM
Full Web Interface check check
Mobile App check check
Multi-language check check
Android Offline Appe check check
iPhone Offline Appe check times
API check check
Apps Store check check

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