➥ Geminate comes with features to smooth your support system with less manpower with the help of Wit AI chatbot. We provide you a fully configurable support channel with enable/disable Wit AI chatbot, type of communication in related channels with help of category of support and even you can assign as many as operators under channel based on their expertise. We are sending complete communication chat history to customers in terms of managing the quality of our support system and gathering valuable feedback from them as well. Additionally it works in a multi company environment as well.
Available Key Features:
1. AI (Artificial Intelligence) based chatbot with the help of Wit AI.
2. Smooth your support system with less manpower with the help of Wit AI chatbot.
3. Fully configurable support channel with enable/disable Wit AI chatbot.
4. Export Helpdesk report in PDF format by period (duration) and by Self / Manager for selected support channles to monitor performance of team.
5. Sending a complete communication chat history to customers.
6. It works in a multi company environment as well.
7. You can use chain bot reply with Wit AI bot.
8. More user friendly tool and easy to access.
9. Easy to use and quick to apply.
