Google DialogFlow Chatbot
Website Google DialogFlow Chatbot
Geminate comes with feature to smooth your support system with less man power with help of google dialogflow.
We provide you fully configurable support channel with enable/disable google chatbot, type of communication in related channel with help of category of support and even you can assign as many as operators under channel based on their expertise.
We are sending complete communication chat history to customers in terms to manage quality of our support system and gethering valuable feedback from them as well.
Additionally it works in multi company envrionment as well.
Watch Video Tutorial
Exciting Features
AI (Artificial Intelligence) based with help of google dialogflow.
Smooth your support system with less manpower with the help of google dialogflow chatbot.
Fully configurable support channel with enable/disable google dialogflow chatbot.
Export Helpdesk report in PDF format by period (duration) and by Self / Manager for selected support channles to monitor performance of team.
Sending a complete communication chat history to customers.
It works in a multi company environment as well.
Enables supports of chain of chatbots.
More user friendly tool and easy to access.
Easy to use and quick to apply.
Note: Extensively Tested on Odoo Vanilla with Ubuntu OS
Screenshots
Note :- Please follow functional flow from the screenshots attached on our #geminatecs app named with 'multi_chatbot_connector'. (already available as dependent app for this app)
Google DialogFlow Configuration.
Submit your Query or Issue and chat with Channel Operator.
Fill-up the form and submit your issue and wait for channel operator's response.
Chat conversation between customer and sales team chat bot (Geminate Bot).
Give a rating after you have finished chat with channel operator.
Backend Configuration
1. Support Category
2. Configure support category for channel operator & multi company wise.
3. Channel Configuration
4. Online Helpdesk
5. When customer submit's a form new support ticket will be generated.
6. Preview of mail
7. Preview of channel operator report
* All the records from selected channel.
* Manager - Has the Access to view the session of all the channel operator's.
* Self - Has the Access to view their own session.
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