Rasa Chatbot
Website Rasa Chatbot
Geminate comes with features to smooth your support system with less manpower with the help of rasa chatbot. We provide you a fully configurable support channel with enable/disable rasa chatbot, type of communication in related channels with help of category of support and even you can assign as many as operators under channel based on their expertise.
We are sending complete communication chat history to customers in terms of managing the quality of our support system and gathering valuable feedback from them as well. Additionally it works in a multi company environment as well.
Watch Video Tutorial
Exciting Features
AI (Artificial Intelligence) based with help of RASA.
Smooth your support system with less manpower with the help of rasa chatbot.
Fully configurable support channel with enable/disable rasa chatbot.
Export Helpdesk report in PDF format by period (duration) and by Self / Manager for selected support channles to monitor performance of team.
Sending a complete communication chat history to customers.
It works in a multi company environment as well.
You can use chain bot reply with rasa bot.
More user friendly tool and easy to access.
Easy to use and quick to apply.
Note: Extensively Tested on Odoo Vanilla with Ubuntu OS
Screenshots
Note :- Please follow functional flow from the screenshots attached on our #geminatecs app named with 'multi_chatbot_connector'. (already available as dependent app for this app)
Rasa Chatbot Configuration.
Submit your Query or Issue and chat with Channel Operator.
Fill-up the form and submit your issue and wait for channel operator's response.
Chat conversation between customer and sales team chat bot (RASA Bot)
Give a rating after you have finished chat with channel operator.
Backend Configuration
1. Support Category
2. Configure support category for channel operator & multi company wise
3. Channel Configuration
4. Online Helpdesk
5. When customer submit's a form new support ticket will be generated
6. Preview of mail
7. Preview of channel operator report
All the records from selected channel
Manager - Has the Access to view the session of all the channel operator's.
Self - Has the Access to view their own session.
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