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Website Live Chatbot MCQ Questions
Geminate comes with feature to smooth your support system with less man power with help of scripted chatbot. it supports MCQ (Multiple Choice, Single Answer) type of questions which reduce effort of customer to key in long explanation and allows us to collect accurate information from them. you can configure multiple choice answers in Text OR Image OR Image + Text format which provide excellent appearance for your customer. it is more facilitate the mechanism of survey scheme.
We provides fully configurable support channel with enable/disable chatbot, private chat, type of communication in related channel with help of category of support and even you can assign as many as operators under channel based on their expertise.
We are sending complete communication chat history to customers in terms to manage quality of our support system and gethering valuable feedback from them as well.
Watch Video Tutorial
MCQ based question and answers.
Image and Text supported answers.
Fast and smooth your communication with less key-in.
Improve accuracy of communcation with to the point answers.
Reduce chances of mis-communications.
Enables supports of chain of chatbots.
Note: Extensively Tested on Odoo Vanilla with Ubuntu OS
Configure Radio Options.
Configure Canned Responses.
1) Substitution Type = Text.
- When the substitution type is set to "Text" then the response will be given in text format.
2) Substitution Type = Radio.
- When the substitution type is set to "Radio" then the response will be given in mcq format with a single answer to select.
Support Category (Default Question).
Customer Answering to Multiple choice answers conversation.
- If the customer is answering the mcq(s) then operator cannot join the chat with related customer. once the customer finished answering mcq(s) then operator can chat with the customer.
- After the customer finished answering mcq(s), operator can chat with the customer